Refund policy

We accept returns for store credit if processing is begun within 14 days of delivery. To be eligible for a store credit, your item must be received in the same condition that you received it, unworn or unused, with tags, and in its original packaging and received back to ITP within 30 days of purchase. 

To start a return and receive store credit, you can contact us at support@intothepalms.com. To manage our inventory, and to ensure you are not sending back a non-returnable item, we need to accept your exchange/return first.  If your exchange/return is accepted, we’ll send you a confirmation email.  You are responsible for return shipping costs.

If you return an item without confirmation and it is non-refundable, you will need to pay for shipping back to you if you want the item. Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be applied directly to your customer profile. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage must be reported within 2 days of receiving the item. We will need you to send us photos so that we can evaluate whether there is damage.

Exceptions / non-returnable items
There are some items that cannot be exchanged/returned: holiday, seasonal, themed and custom products (such as special orders or personalized items) and items curated specifically for you.  Personal care goods (such as beauty products) cannot be returned. Intimate items, which includes pajamas, swim, socks and slips cannot be returned. Tote bags, purses, hats and jewelry cannot be returned. Thomas Blonde products are non-returnable.  If you have an issue with a Thomas Blonde diffuser machine, please contact Thomas Blonde for trouble shooting help. Unfortunately, we also cannot accept returns on final sale items or items that are additional sale on sale or sale items part of a promotion (also considered final sale). We hope you can understand these policies as we are a small business.